FAQs

Here are some frequently asked questions. If you have a questions that is not listed, please reach out at any time and I will be more than happy to help out asap - hello@myblackdog.com.au

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HOW MUCH IS SHIPPING?

$10 Australia wide shipping and free Australia wide shipping for orders $100 and over. $20 New Zealand shipping is also available.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

I try and dispatch all orders within 24hrs and delivery can take up to 7 business days depending on your location. Please allow extra time for peak periods or remote locations.

WHAT PAYMENT METHODS DO YOU OFFER?

All major cards are accepted at the checkout, as well as PayPal and PayPal Pay In 4. I also offer bank deposit.

DO YOU OFFER EXPRESS POSTAGE?

Unfortunately I am based outside of the guaranteed Express Postage network, so am unable to offer this service.

WHAT ARE YOUR CANDLES MADE OF?

I use a purely natural blend of coconut and soy wax, the highest quality fragrance oils and lead free cotton wicks. Paraffin & paraben free, cruelty free and vegan friendly.

DO I NEED TO TRIM THE WICK OF MY CANDLE?

Yes, I would strongly recommend trimming the wick to approx. 6-7mm prior to lighting your candle. This will give you the best results and reduce black residue on your jar.

WHY DOES IT LOOK LIKE THERE IS AN AIR BUBBLE OR DARK SPOT ON THE SIDE OF MY JAR?

This is what candle makers refer to as a 'wet spot'. When natural waxes are used to make candles, sometimes in different temperature conditions the wax will contract away from the glass. The glass adhesion does not affect the burning of your candle and is purely aesthetic, so don't worry. 

ARE YOUR JARS RECYCLABLE?

Yes and in fact I encourage you to recycle and reuse your candle jars. Jars look great as decor and handy storage for little nic nacs too.

HOW DO I CLEAN MY CANDLE JAR?

After you have finished burning your candle, remove any excess wax and clean the jar with warm soapy water.

Here's a trick i like to use - Leave your candle jar in the freezer overnight. The next day, any leftover candle wax should easily break apart and come out using a butter knife. Warm soapy water should take care of the rest.

WHY DOESN'T MY CANDLE HAVE A STRONG SCENT?

Not all scents are equal and some are stronger than others. With that in mind, to achieve a maximum scent throw, ensure you burn your candle to achieve a full melt pool. Meaning that the wax has melted all the way to the edge of the jar. A full melt pool gives off the strongest scent.

It is also important to remember, that the strength of a scent is a personal preference and depends on the size of the room it is burning in too. I have created a collection of candles at strengths that I believe are enjoyable but not overpowering. I do love feedback though, so please reach out at any time :)