FAQs

Here are some frequently asked questions. If you have a questions that is not listed, please reach out at any time via the contact page or any of the My Black Dog Candles social media pages - @myblackdogcandles

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HOW MUCH IS SHIPPING?

$10 Australia wide shipping and FREE Australia wide shipping for orders $120 and over. New Zealand shipping is available and calculated at the checkout. All other international shipping can be quoted on request.

DO YOU OFFER LOCAL DELIVERY OR PICKUP?

I do offer Free Business or Home Delivery in Tamworth 2340 NSW & close surrounding suburbs. Local deliveries are made 1.30-2.30pm Monday to Friday (excluding public holidays). I don't have a specific pickup location, however if you would like to preorder and pick up from one of my scheduled markets, you are more than welcome to reach out and I can organise it for you.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

I try and dispatch all orders within 24hrs and delivery can take up to 7 business days depending on your location. Please allow extra time for peak periods, remote or international locations.

WHAT PAYMENT METHODS DO YOU OFFER?

All major cards are accepted at the checkout, as well as PayPal and PayPal Pay In 4. I also accept bank deposit.

DO YOU OFFER EXPRESS POSTAGE?

Unfortunately I am based outside of the guaranteed Express Postage network, so am unable to offer this service.

WHAT ARE YOUR CANDLES MADE OF?

I use a purely natural blend of coconut and soy wax, the highest quality fragrance oils and lead free cotton wicks. Phthalate, Paraffin & paraben free, cruelty free and vegan friendly.

WHAT IS IN YOUR FRAGRANCE OILS?

The fragrance oils I use are made using a blend of natural and synthetic ingredients. Natural components are extracted from flowers or plants and synthetic components are from man-made ingredients. This blend is optimised for candle making.

DO I NEED TO TRIM THE WICK OF MY CANDLE?

Yes, I would strongly recommend trimming the wick to approx. 5mm prior to lighting your candle. This will give you the best results and reduce black residue on your jar.

WHAT ARE SCENT NOTES?

You may have noticed scent notes referenced on candles, particularly as "Top, Middle & Base".

Top notes are the initial impression of the fragrance you get when first smelt and is the quickest to evaporate.

Middle notes are generally the most prominent fragrance notes that you enjoy when burning your candle and can take 10-20 minutes to fully develop.

Base notes are what gives your candle the lasting qualities and will be the scents that linger after a candle is blown out.

WHY DOES IT LOOK LIKE THERE IS AN AIR BUBBLE OR DARK SPOT ON THE SIDE OF MY JAR?

This is what candle makers refer to as a 'wet spot'. When natural waxes are used to make candles, sometimes in different temperature conditions the wax will contract away from the glass. The glass adhesion does not affect the burning of your candle and is purely aesthetic, so don't worry. 

ARE YOUR JARS RECYCLABLE?

Yes and in fact I encourage you to recycle and reuse your candle jars. Jars look great as decor, seedling planters and handy storage for little nic nacs too.

HOW DO I CLEAN MY CANDLE JAR?

After you have finished burning your candle, remove any excess wax and clean the jar with warm soapy water.

Here's a trick i like to use - Leave your candle jar in the freezer overnight. The next day, any leftover candle wax should easily break apart and come out using a butter knife or spoon. Warm soapy water should take care of the rest.